Refund policy

At Urban Chuck, we want you and your pet to love your purchase. If you're not completely satisfied, we're here to help.

Returns

• You may return unused items within 14 days of delivery.

• Items must be in their original condition and packaging.

• Return shipping costs are the responsibility of the customer.

• To start a return, please contact us at support@urbanchuckpets.com with your order number.

Non-Returnable Items

• Used or damaged items

• Sale or clearance items

• Gift cards

Refunds

• Once we receive and inspect your return, we’ll notify you by email.

• If approved, your refund will be issued to your original payment method within 5–7 business days.

Exchanges

• We do not offer direct exchanges. Please return the item and place a new order.